Terms & Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Irish Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Under Irish law there are specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Confidentiality
We are registered under the Data Protection Act 2003 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Booking Policy
In order to secure a place on any of our courses, the full fee must be paid at time of making the booking. A booking is made once a course place is agreed to be reserved and full payment is received. If paying by credit or debit card, payment has been confirmed as authorised. If a reservation is being made without a credit card, places will be held temporarily pending receipt of payment but will be released if payment is not received two weeks after the reservation being made or, one full week prior to the course commencement, whichever occurs first.

Corporate customers, who have approved accounts with SOS Lifesavers Ireland, will be invoiced and will have agreed terms on invoices. Invoices not paid within those terms may be subject to interest payment as set by the Late Payment in Commercial Transactions Regulations 2002.

Payment

Cash or Personal Cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment.

Discount and Internet Coupons
Places on all courses are limited please bear this in mind when booking and if you wish to make a change or cancel a booking .The training is already discounted and due to the large numbers of participants our policy for this group is different. Our cancellation policy for public discount and Internet Coupon courses is as follows:

- Cancellations less than 3 working days before a course or a "no show" on the commencement day of a course or cancellation during the course will incur a 100% cancellation and the coupon to be redeemed.

- Cancellations between 3 and 14 working days’ notice will incur a 100% cancellation and the coupon to be redeemed. However you may choose another date to attend the training free of charge. If you do not attend that date there is no further assistance we can offer.

Pricing & Quotes
We reserve the right to amend pricing at any time, all quotes are valid for 30 days only. We do not charge for travel expenses or other costs except parking which should be provided for the Instructors onsite. If this is not possible then parking may be billed at cost.

Price Promise
Price promise, we are confident that we will not be beaten on price. If you see the same product advertised at a lower price we will endeavour to match the price. This offer does not apply to prices you have been quoted for already. A Proof of the offers may be required. We will consider all price beat requests, however, any price beat will be offered at our discretion. We reserve the right to refuse a price beat at any time.

Consumer Rights
Individual consumer's rights under the European Communities (Protection of Consumers in Respect of Contracts Made by Means of Distance Communication) Regulations 2001 are not affected by this policy.

Value Added Tax
Health & Safety Training is exempt VAT and rated at "zero"

Late Payment in Commercial Transactions Regulations 2002
An EU wide law came into effect on 7 August 2002 to combat late payment in commercial transactions. This law was implemented in Ireland by Regulations which provide that penalty interest will become payable if payments for commercial transactions are not met within 30 days, unless otherwise specified in a contract or agreement. You should first of all read our guide to the Regulations, the regulations themselves can be accessed at below. Sections 4 to 11 of the Prompt Payment of Accounts Act 1997 were repealed by these Regulations that apply to payments for commercial transactions in both the public and private sectors. The European Communities (Late Payment in Commercial Transactions) Regulations 2002 (SI 388 of 2002) came into operation on 7 August 2002. The Regulations, which apply equally to the public and private sectors, provide an entitlement to interest if payment for commercial transactions is late.

The new Regulations provide that unless otherwise specified in an agreed contract, the interest rate will be the European Central Bank main refinancing rate plus 7 percentage points. The ECB rates in force on 1 January and 1 July apply for the following six months in each year. Only one rate will apply to a late payment – that is the rate in force on the payment date. From the 1st July 2011, the late payment interest rate is 8.25% per annum (that is based on the ECB rate of 1.25% plus the margin of 7%). That rate equates to a daily rate of 0.023%. Penalty interest due for late payments should be calculated on a daily basis. The ECB rate can be checked on the Central Bank and Financial Services Authority of Ireland website www.centralbank.ie.

Issue of Certificates
Certificates or course completion letters are not issued until payment in full is received.
There is no exception to this rule.

FETAC (Further Education and Training Awards Council) Certification
Results for FETAC accreditation and certification will not be forwarded until payment in full for training is received. This applies to both companies and individuals. FETAC Certificates are only issued a few times per year, please check the issue date on our FETAC webpage.

Cancellations by the Customer – Public Courses
Places on all courses are limited please bear this in mind when booking and if you wish to make a change or cancel a booking. We aim to keep our training fees as low as possible so that we can offer a cost-effective training solution to community organisations, businesses and individuals. In order to be able to do this, we are regrettably forced to charge for cancelled bookings. Our cancellation policy for public courses is as follows:

At any stage, we are happy to change the participant where someone cannot attend but where an alternative person can attend in their place. There is no charge for this name change.

- Cancellations less than 5 working days before a course or a "no show" on the commencement day of a course or cancellation during the course will incur a 100% cancellation and no refund is possible. However you may transfer onto the next available course or use the credit for any of our training course. No payment refund is available.

- Cancellations between 5 and 14 working days’ notice will incur a cancellation charge equal to 50% of the course fee before any discounts are applied.

- Cancellations made 14 working days or more before the course commencement date will be entitled to a full refund.

Availability
Unless otherwise stated, the services featured on this website are only available within the Republic of Ireland. All advertising is intended solely for the Irish market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

Communication
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of the Republic of Ireland govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the Irish courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Illegal Acts
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic 'fingerprints' of every visitor and booking placed on the site to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

Governing Law
All purchases from the site are subject to Irish Law.

Modification of Terms
SOS Lifesavers Ireland reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on this webpage. The only conformation is via approved quotes and invoices which are issued in pdf format with a reference number.

Intellectual Property
Subject to these Terms, we grant you a non-exclusive, non-transferable, limited right to access and use the Site and the materials displayed thereon. However, no right, title, or interest in any such materials will be granted or transferred to you as a result of any permitted use of such materials.
All materials incorporated in or accessible through the Site, including, without limitation, text, photographs, images, graphics, illustrations, logos, button icons, audio clips, video clips, podcasts, software and other content, and the compilation, collection, arrangement and assembly thereof (including the look and feel of the Site), are protected by Irish and international copyright laws, and are owned, controlled or licensed by SOS Lifesavers Ireland or by the original creators of such materials or their permitted licensors. All such rights are reserved. Such materials may be used only for viewing the Site in the ordinary course. Any other use of such materials, including any copying, reproduction, modification, sale, distribution, extraction, re-utilisation, transmission, republication, downloading, displaying, posting, performance, or other exploitation thereof, by any means or medium, without the prior written permission of the copyright owner is strictly prohibited. In addition, where any content on the Site is not owned by SOS Lifesavers Ireland the use of such content shall be prohibited unless the consent of the owner has been obtained and the use of such material has been notified to us in advance.

Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.